Shipping policy

The Real Physique is a trading name operated by BLACKFORGE COMMERCE LTD, a registered company in the United Kingdom.

At The Real Physique, we believe shipping information should be transparent, accurate, and easy to understand. We are committed to serving customers across the United States with dependable and efficient delivery.

This Shipping Policy explains where we deliver, how orders are processed, our estimated delivery timeframes, available shipping methods, tracking information, and what to do if there is a problem with your delivery.

Last Updated: June 25, 2026

1. Delivery Area

We currently ship to addresses within the United States only.

Orders placed for delivery outside the United States cannot be accepted at this time.

2. Delivery Address

Your order will be shipped to the delivery address entered during checkout.

Please review your address carefully before submitting your order. You are responsible for ensuring that all shipping information is accurate, complete, and up to date.

Incorrect or incomplete information may cause:

• Processing or delivery delays
• Failed delivery attempts
• Packages being returned to the sender
• Additional redelivery charges

Please contact our customer service team as soon as possible if you notice an error in your delivery address.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

3. Order Processing

Orders are generally processed within 0–2 business days, Monday to Friday, excluding public holidays.

Orders are not normally processed on Saturdays, Sundays, or public holidays.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email.

4. Order Cut-Off Time

Our daily order cut-off time is 12:00 PM Eastern Time, including EST and EDT.

Orders placed before the cut-off time on a business day may begin processing that same business day.

Orders placed after 12:00 PM Eastern Time will begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the following business day.

5. Shipping Methods and Delivery Timeframes

The delivery time for your order depends on the shipping method selected during checkout.

Business days are Monday to Friday and do not include Saturdays, Sundays, or public holidays.

Free Standard Shipping

• Processing time: 0–2 business days (Monday - Friday)
• Transit time: 7–9 business days (Monday - Friday)
• Total estimated delivery time: 7–11 business days (Monday - Friday)

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, seasonal demand, public holidays, high order volumes, transport capacity, warehouse delays, or other circumstances outside our reasonable control.

6. Total Estimated Delivery Time

The total estimated delivery time includes both the time required to process and prepare your order and the time required for the shipping carrier to transport and deliver your package.

The estimated delivery period begins on the date your order is placed.

Delivery estimates may be affected by:

• Seasonal demand
• Carrier or logistics delays
• Severe weather
• Public holidays
• High order volumes
• Warehouse or fulfilment delays
• Transportation disruptions
• Incorrect or incomplete delivery information
• Circumstances beyond our reasonable control

Our team monitors orders and shipments where possible, but we cannot guarantee an exact delivery date.

7. Shipping Costs

We offer free standard shipping on eligible orders delivered within the United States.

Optional upgraded shipping services, including insured or priority shipping methods, may be available for an additional charge during checkout.

Any shipping charges that apply to your order will be clearly displayed before payment is completed.

There are no hidden shipping or handling charges.

8. Secure Payment Options

We offer secure, SSL-encrypted payment options during checkout.

Available payment methods may include:

• Visa
• Mastercard
  
• Apple Pay
• Google Pay
• Klarna

The payment methods displayed during checkout are the payment options currently available for your order.

Available payment methods may vary depending on your device, location, order value, or the requirements of our payment service providers.

All payments are processed securely through authorised third-party payment processors.

9. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You may use the tracking link included in the email to monitor the progress of your delivery.

Track your order here

Please allow 3–5 business days for tracking information to become active after your package has left the warehouse or fulfilment centre.

Tracking updates are provided by the shipping carrier. In some cases, the tracking status may not update at every stage of the delivery journey.

10. Delivery Delays

Although we aim to deliver all orders within the estimated timeframes, delivery dates cannot be guaranteed.

Delays may occur due to circumstances outside our control, including:

• Carrier disruptions
• Weather conditions
• Natural disasters
• Public holidays
• Seasonal demand
• High order volumes
• Transportation delays
• Labour shortages or industrial action
• Incorrect address information
• Security inspections
• Government restrictions
• Other unforeseen events

A delayed delivery does not automatically mean that a package has been lost.

Please allow the full estimated delivery period to pass before contacting our customer service team.

11. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address during checkout.

If an order cannot be delivered because the address provided was incorrect, incomplete, outdated, or undeliverable:

• The package may be returned to the sender
• Delivery may be delayed
• We may contact you to confirm the correct address
• A new shipping or redelivery charge may apply
• A replacement or refund may not be issued until the package has been returned and inspected

We are not responsible for packages delivered to an incorrect address provided by the customer.

Please contact us immediately if you notice an address error. We will make reasonable efforts to update the address, but changes cannot be guaranteed once processing has started.

12. Failed Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on its policies.

If a delivery attempt is unsuccessful, the carrier may:

• Leave the package in a secure location
• Leave delivery instructions
• Transfer the package to a local collection point
• Schedule another delivery attempt
• Return the package to the sender

Customers are responsible for following any instructions provided by the carrier.

If a package is returned because it was not collected or because delivery attempts were unsuccessful, additional shipping charges may apply before the order can be sent again.

13. Delivery Confirmation

Once the shipping carrier marks a package as delivered, the delivery is considered complete.

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location
2. Ask other members of your household
3. Check with neighbours or building management
4. Review any delivery photograph or carrier note
5. Contact the shipping carrier directly

If the package still cannot be found, please contact our customer service team. We will make reasonable efforts to assist with the carrier investigation.

A carrier investigation does not guarantee that a refund or replacement will be approved.

14. Lost Packages

A package will not be considered lost until the carrier confirms that it cannot be located or until a reasonable period has passed without a tracking update.

If you believe your package has been lost, please contact us with:

• Your full name
• Your order number
• Your delivery address
• Your tracking number
• A description of the issue

We may need to open an investigation with the shipping carrier before offering a replacement, refund, or other resolution.

Please allow sufficient time for the carrier to complete its investigation.

15. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Photographs of the external packaging
• Photographs of the damaged product
• Photographs of the shipping label
• A description of the damage

Please keep the product and all original packaging until the claim has been reviewed.

We may be unable to approve a claim if photographs or supporting information are not provided.

16. Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing, incorrect, or different from what you ordered, contact our customer service team as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photographs of the items received
• Photographs of the packaging and shipping label

We will review the issue and provide an appropriate resolution where the claim is approved.

17. Shipping Restrictions

We do not currently ship to:

• PO Box addresses
• APO addresses
• FPO addresses
• DPO addresses
• Military installations
• Restricted or prohibited delivery areas
• Locations outside the United States

Certain products may also be subject to additional shipping restrictions due to carrier limitations, product dimensions, safety requirements, or United States regulations.

We reserve the right to cancel and refund an order if we are unable to deliver it to the address provided.

18. Order Cancellations

Orders may only be cancelled before they enter processing or are dispatched.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed.

Once an order has been dispatched, it cannot be cancelled. You may need to wait for the order to arrive and follow the return process described in our Refund Policy.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, legal obligations, or business operations.

Any changes will be published on this page with an updated “Last Updated” date.

The version of the Shipping Policy in effect at the time your order is placed will apply to that order.

20. Contact Information

If you have any questions about shipping, tracking, delivery, or your order, please contact our customer service team.

We aim to respond to all customer enquiries within 24 hours during normal business days.

Contact us here